Authentication failed

Nov 15, 2011 at 12:46 PM

looks like a great plug-in, I cant wait to use it........If i could only get it to work!!! I've read all previous posts and taken all recommended actions. I've installed/uninstalled VDialer several times, updated windows (using Windows 7) etc etc. My Vonage account works fine when accessing via web but in setting up VDialer the "LOOKUP" for phone number button does nothing. i have followed recommended format for entering my home phone number but each time i try to dial I get the message Authentication failed. I have also tried VDialer set up with Vonage Contact Center API checked (Authentication Failed) and unchecked (when I get message - "The underlying connection was closed: Unexpected error occurred on send") - any other suggestions???